Gardinou Help Center
Welcome to the Gardinou Help Center. Here you will find practical guides to create your profile, manage your services, update your availability, adjust your rates, and use the platform’s features. Our goal is to help pet owners and pet sitters get the most out of their Gardinou experience.
How can a pet owner find a pet sitter?
Learn how to search for a pet sitter and view their profile on Gardinou.
Pet owners can use Gardinou to search for pet sitters in the areas where Gardinou services are available.
They can review pet-sitter profiles to learn about their services, experience, availability, rates, and available testimonials, and then contact a pet sitter according to their needs.
How does identity verification work?
Learn what identity verification is for and how it works on Gardinou.
Identity verification allows certain pet sitters to confirm their identity as part of Gardinou's measures to help foster trust within the community.
When verification is required or available, the necessary instructions are provided to the pet sitter as part of the verification process.
How do I add or change my services?
Learn how to select and update the services you offer on Gardinou.
Log in to your Gardinou account and go to My Pet Sitter Space. You can select or update the services you want to offer to pet owners.
Keep your services up to date so that your profile accurately reflects what you are able to offer.
How do I change my rates?
Learn how to update the rates for your pet-sitting services.
To change your rates, log in to your Gardinou account and go to My Pet Sitter Space. You can update the rates associated with the services you offer.
We recommend keeping your rates up to date so pet owners have accurate information when viewing your profile.
How do I respond to a booking request?
Learn how to view and respond to a booking request received from a pet owner.
When a pet sitter receives a booking request, they can review the information provided by the pet owner and communicate with them to discuss the pet's needs, dates, and requested services.
Pet sitters are free to accept or decline a request based on their availability, experience, and comfort level with the requested service.