Frequently Asked Questions

Find a trusted pet sitter, browse profiles, check availability, send booking requests, and communicate directly with sitters.

Yes. Registering as a pet owner on Gardinou is completely free. Unlike sitters, owners do not need to activate a subscription and can immediately access all the platform's features to find the perfect match for their pet.

Signing up is very simple:Click on Log In at the top of the screen.Create your member account.That's it! You now have access to all the features available to owners to find and book your sitter.

By creating your free account, you benefit from all the tools needed to arrange pet care with peace of mind:Book a Sitter: Directly contact and book the sitters that best suit your needs.Private Messaging: Chat directly with sitters and share files or videos privately.Gardinou Community: Access the discussion group and engage with other members.Easy Tracking: Manage your bookings and leave reviews after each service.

Payment terms are agreed upon directly between the pet owner and the Pet Sitter.Gardinou does not process or manage financial transactions. Payments are made outside the platform according to the terms agreed upon by both parties.

Gardinou implements measures to help strengthen trust and safety on the platform.Pet owners can review the pet sitter’s profile information, including their description, photo, and provided details, to make an informed decision.

Yes. Gardinou helps you find pet sitters in Montreal, Quebec City, and other areas across Quebec, depending on availability.

Yes, depending on the terms agreed upon between you and the caretaker. Gardinou does not intervene in cancellation policies.

Yes, in your personal dashboard.