Question 1

Does Gardinou take a commission on the guards?

Accepted Answer

No, Gardinou charges a 0% commission. Payments are made directly between owners and caretakers.

Question 2

How do I register on Gardinou?

Accepted Answer

Registration is simple and free. Whether you are a caretaker or an owner, create your account in just a few clicks by filling in your personal information and profile.

Question 3

What is the difference between a Premium goalkeeper and a Standard goalkeeper?

Accepted Answer

The Premium guardian benefits from identity verification, advanced tools, and enhanced visibility. The Standard guardian has access to basic features.

Question 4

What can a property owner do in Gardinou?

Accepted Answer

Search for a caretaker, view profiles, check availability, make a booking request, chat with the caretaker.

Question 5

What is a virtual assistant (chatbot)?

Accepted Answer

An automated tool to instantly answer your frequently asked questions.

Question 6

How does customer service work?

Accepted Answer

Live chat during opening hours, chatbot available 24/7 and contact via email.

Question 7

Can I chat live with an advisor?

Accepted Answer

Yes, via chat during the indicated opening hours.

Question 8

What are the advantages of a Premium subscription?

Accepted Answer

Increased visibility, interactive calendar, verified badge, advanced tools, priority processing of requests.

Question 9

What services does Gardinou offer?

Accepted Answer

Daytime and nighttime care, walks (minimum 30 minutes), tailored to each owner's needs.

Question 10

How are payments made?

Accepted Answer

Payments are made directly between caretakers and owners. Gardinou does not handle payments.

Question 11

Are the guards insured?

Accepted Answer

Yes, every sitter must have personal liability insurance covering animal care.

Question 12

How does Gardinou use my personal data?

Accepted Answer

We comply with applicable privacy laws (PIPEDA and Bill 25). Your data is never resold. It is used solely to provide you with the services offered by Gardinou.

Question 13

What are the live chat hours and how can I contact Gardinou?

Accepted Answer

Live chat is available during the hours listed on our Contact page. Outside of these hours, you can use our chatbot or send an email. We will respond as soon as possible.

Question 14

How does verification by an external provider work?

Accepted Answer

Premium security guards must submit a piece of identification and a selfie. An external service provider verifies the validity of the information. The data is processed securely.

Question 15

How are the security guards checked?

Accepted Answer

It is carried out via a specialized external service provider. Gardinou does not have access to the documents submitted during the verification process.

Question 16

How does Gardinou work?

Accepted Answer

It's a platform for connecting people. We facilitate searching, communication, and booking, without financial intermediaries.

Question 17

Does Gardinou provide liability insurance for caretakers?

Accepted Answer

No, Gardinou does not provide liability insurance. Caretakers must take out their own insurance with a specialized company to be protected while on duty.

Question 18

What are the chat's opening hours?

Accepted Answer

Details are provided in the Contact section. Outside of these hours: chatbot or email.

Question 19

What payment methods are accepted for Premium and Standard subscriptions?

Accepted Answer

Premium and Standard subscriptions can be paid for with all major credit and debit cards (Visa, Mastercard, American Express, etc.). Payments via PayPal are also accepted.

Question 20

Can I view my past bookings?

Accepted Answer

Yes, in your personal dashboard.

Question 21

Can I cancel a reservation?

Accepted Answer

Yes, depending on the terms agreed upon between you and the caretaker. Gardinou does not intervene in cancellation policies.

Question 22

What services does Gardinou offer?

Accepted Answer

Gardinou connects pet owners with trusted sitters for pet sitting, walking, and monitoring services.

Question 23

How to report inappropriate behavior

Accepted Answer

Via the contact form or chat. Any serious situation will be dealt with quickly.

Question 24

Can I keep pets if I live in an apartment?

Accepted Answer

Yes, as long as the environment is suitable and meets the animal's needs. However, it is essential to check your building's rules and the clauses of your lease, as some landlords prohibit keeping pets in their apartments.

Question 25

How many animals can I keep at the same time?

Accepted Answer

It depends on municipal regulations. Most cities limit the number of pets (often 2 to 4 dogs). It's up to you to check local rules.

Question 26

Do you need a permit to become a pet sitter?

Accepted Answer

No, in Quebec and Canada, it is generally not necessary to have a specific permit to occasionally care for pets at home. However, some cities may limit the number of animals you can care for or require local registration. It is recommended to check the municipal regulations in effect in your area.

Question 27

Can I keep pets if I live with my parents or in a shared flat?

Accepted Answer

Yes, if you have the written or explicit consent of the person responsible for the accommodation. This avoids any conflict.

Question 28

Can Gardinou intervene in case of conflict?

Accepted Answer

No, we are not involved in the contractual relationships between caretakers and owners. However, you can report any abuse.

Question 29

Can I cancel my subscription or delete my account?

Accepted Answer

Yes. You can cancel your subscription at any time from your personal account. To delete your account, please contact us directly.

Question 30

Why do I need to complete identity verification to become a Premium Guardian?

Accepted Answer

To ensure the safety of our community, Gardinou requires Premium Sitters to verify their identity through Didit, a specialized third-party service. This quick and secure verification uses facial recognition and official document validation.

Question 31

Is my personal information secure?

Accepted Answer

Yes. All data is processed solely by Didit and is never stored or accessible by Gardinou. Didit complies with applicable laws, including Quebec's Bill 25 on the protection of personal information.

Question 32

What should I do if my verification fails?

Accepted Answer

If your verification is unsuccessful, you can try again or contact us. No documents are stored by Gardinou.

Frequently Asked Questions