Gardinou Help Center
Welcome to the Gardinou Help Center. Here you will find practical guides to create your profile, manage your services, update your availability, adjust your rates, and use the platform’s features. Our goal is to help pet owners and pet sitters get the most out of their Gardinou experience.
What should I do before my pet's first booking?
Learn how to prepare your pet and provide important information to the pet sitter before the first booking.
Prepare the important information about your pet and communicate it clearly to the pet sitter.
It is also helpful to prepare your pet's essential items, daily routines, and any specific instructions in advance to make the experience easier during your absence.
Can I modify a booking request?
Learn how to modify or cancel a booking request when your needs or dates change.
Yes. You can modify or cancel a booking request on Gardinou when your needs or dates change.
If you have already communicated with the pet sitter about the request, we recommend informing them of the changes or cancellation in order to maintain good communication and make sure the new arrangements work for both parties.
How does a booking request work?
Learn how to send a booking request and communicate with a pet sitter before confirming pet care.
A booking request allows you to communicate with a pet sitter about pet care.
You can provide the requested dates, the type of service you need, and information about your pet. The pet sitter can then review your request and communicate with you to discuss the details.
How do I choose a trusted pet sitter?
Learn what to consider when choosing a pet sitter who meets your pet's needs.
Take the time to review several profiles and compare their experience, services, availability, rates, and available testimonials.
It is also important to communicate with the pet sitter before the booking to make sure you feel comfortable with the person you choose and that their services meet your pet's needs.
What is a first booking?
Learn what information you should provide to help the pet sitter properly care for your pet.
A first booking is often an opportunity for the pet owner and pet sitter to get to know each other and discuss the pet's needs.
Before confirming a booking, we recommend clearly communicating your pet's habits, specific needs, routines, and any important information the pet sitter should know.